Sprinklr Product Support Engineers August 0-2 Yrs Apply Now |

Sprinklr Product Support Engineers

Sprinklr Product Support Engineers is a main purchaser enjoy control (CXM) platform for modern corporations, dedicated to assisting the world’s most treasured organizations make their customers happier. Founded in 2009 with the aid of Ragy Thomas, Sprinklr has grown into a worldwide employer with a venture to assist agencies create human connections at scale. With headquarters in New York City and workplaces in greater than 15 nations, Sprinklr serves over 1,000 of the world’s most valuable manufacturers, along with ninety% of the Fortune a hundred.Sprinklr’s unified platform permits agencies to engage clients throughout multiple channelssocial media, messaging, live chat, e mail, and extra—ensuring a unbroken purchaser revel in. The platform is powered via contemporary AI technology, permitting agencies to derive actionable insights from consumer interactions, optimize engagement techniques, and power significant commercial enterprise results.

Job Description

Job Title: Product Support Engineer
Company: Sprinklr Technologies
Degree: Bachelor’s diploma in a related technical subject
Experience: 0- 2 years
Work Type: Full-time
Location: Gurugram, Haryana, India
Shift Timings: Must be comfortable operating in 24×7 rotational shifts

Sprinklr Product Support Engineers Job Responsibilities

As a Product Support Engineer at Sprinklr, your key duties will consist of:

Technical Issue Troubleshooting: Duplicate and troubleshoot product and technical problems suggested by customers, ensuring prompt and correct resolution. Sprinklr Product Support Engineers
Utilize your technical understanding to perceive the basis reason of issues and provide effective solutions.
Product Expertise Development: Develop in-depth information of Sprinklr’s products and services, permitting you to solve complicated technical issues successfully.Stay updated with product updates, new functions, and enterprise satisfactory practices to enhance your troubleshooting abilities. Sprinklr Product Support Engineers
Customer Interaction and Support:Engage with customers to apprehend their technical demanding situations, workflows, and business necessities. Sprinklr Technologies Product Support Engineers
Provide remarkable customer service via speaking technical standards without a doubt and concisely, ensuring that customers sense supported and valued. Sprinklr Product Support Engineers
Escalation Management:Take possession of technical issues, operating inside Sprinklr’s escalation procedures to resolve advanced problems that require similarly investigation.Collaborate with move-functional teams, inclusive of product improvement, engineering, and customer achievement, to make certain timely difficulty resolution. Sprinklr Product Support Engineers
Knowledge Sharing:Document and percentage nice practices, solutions, and troubleshooting tips with your group and the broader Sprinklr community.Participate in schooling classes, workshops, and know-how-sharing tasks to constantly enhance your abilities and know-how. Sprinklr Product Support Engineers

Sprinklr Technologies Product Support Engineers Qualifications and Skills

To be taken into consideration for the Product Support Engineer position at Sprinklr, you must own the following qualifications and abilities:

Educational Background: A Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field is required. Candidates with equivalent work revel in in software program help or services may also be considered. Sprinklr Product Support Engineers
Technical Expertise: Strong expertise of MySQL; familiarity with MongoDB is a plus.Understanding of web technology, APIs, and databases.Basic knowledge of programming languages inclusive of Python, JavaScript, or Java is useful. Sprinklr Product Support Engineers
Analytical and Problem-Solving Skills: Excellent analytical skills, with the ability to diagnose complicated technical issues and pick out powerful answers.A systematic technique to trouble-fixing, with interest to detail and a dedication to delivering amazing results.Communication Skills: Strong written and verbal communication capabilities, with the capacity to explain technical principles to both technical and non-technical audiences. Sprinklr Product Support Engineers
Ability to provide clean, concise, and correct documentation of technical issues and solutions.
Teamwork and Collaboration: A group-orientated persona, with the capacity to paintings efficiently in a pretty collaborative and rapid-paced surroundings.Willingness to share knowledge, support your colleagues, and contribute to a effective group subculture. Sprinklr Product Support Engineers
Adaptability and Flexibility: Comfort working in a 24×7 rotational shift environment, with the capability to conform to converting schedules and priorities.Flexibility to take on new challenges and obligations as wanted. Sprinklr Product Support Engineers

Why Sprinklr?

Choosing a profession at Sprinklr gives numerous advantages and opportunities for boom. Here’s why you need to bear in mind becoming a member of the Sprinklr group as a Product Support Engineer:

Innovative Technology: Sprinklr is at the vanguard of patron experience control, offering current answers that empower businesses to engage with customers throughout multiple channels. As a Product Support Engineer, you’ll paintings with the ultra-modern technologies and benefit precious revel in inside the unexpectedly evolving tech enterprise. Sprinklr Product Support Engineers
Growth and Development: Sprinklr is committed to the professional improvement of its employees. You’ll have get right of entry to to ongoing schooling, mentorship, and career advancement possibilities that will help you achieve your long-time period career desires. Sprinklr Product Support Engineers
Collaborative Culture: At Sprinklr, we consider in the strength of collaboration. You’ll paintings along talented experts from various backgrounds, gaining new perspectives and insights so one can increase your profession. Sprinklr’s inclusive lifestyle guarantees that each employee feels valued and supported.
Work-Life Balance: Sprinklr is familiar with the significance of labor-life stability and offers flexible work arrangements, such as far flung paintings alternatives and rotational shifts. You’ll be able to control your work commitments while retaining a wholesome private lifestyles. Sprinklr Product Support Engineers

Summary of Sprinklr

Sprinklr Technologies is a global leader in customer experience management, dedicated to assisting establishments create meaningful connections with their clients. With a commitment to innovation, collaboration, and social responsibility, Sprinklr gives a dynamic and inclusive work environment wherein employees can thrive. As a Product Support Engineer at Sprinklr, you’ll be part of a team this is enthusiastic about handing over wonderful customer support and using superb commercial enterprise consequences.Sprinklr’s unified platform empowers groups to interact customers across a couple of channels, making sure a seamless and customized enjoy. By becoming a member of Sprinklr, you’ll have the opportunity to paintings with cutting-edge technology, collaborate with proficient experts, and make a contribution to the success of a number of the arena’s maximum treasured brands. Sprinklr Product Support Engineers

How to Apply For Sprinklr Technologies Product Support Engineers ?

If you’re ready to embark on an interesting profession with Sprinklr, we encourage you to use for the Product Support Engineer position. Visit Sprinklr’s legitimate careers page, look for the Product Support Engineer function, and post your utility online. Be positive to encompass your resume, cowl letter, and any applicable certifications. The recruitment team will review your utility, and if decided on, you’ll be contacted for similarly interviews. Don’t leave out this opportunity to enroll in a international leader in purchaser revel in control and make a distinction in the world of era. Sprinklr Product Support Engineers